Patient information
Everything you need before, during and after your visit.
- Walk-ins and appointmentsTwo ways to be seen
- Fees and paymentWhat it costs and how to pay
- Medical aidUsing your medical aid with us
- Cancelling or reschedulingHow to change your booking
- Finding the clinicLocation and access
- Your privacyHow we protect your information
- Your rights and complaintsHow to give feedback
- Get helpPhone, WhatsApp and email
Questions and answers
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Booking
Can I walk in, or do I need an appointment?
Both are welcome. You can walk in during opening hours, or request an appointment online, by phone or on WhatsApp. Appointment requests are subject to approval by reception, and waiting times for walk-ins can vary on busy days.
Is my appointment confirmed as soon as I submit the form?
No. Submitting the form sends a request. Reception checks availability and approves it, then contacts you. Your appointment is confirmed only when you receive a confirmation message from us. You are still welcome to walk in.
Fees and medical aid
Do I have to pay before my appointment?
Private patients who book an appointment pay to secure their booking: after reception approves your request, we send payment instructions using your booking reference. Walk-in patients pay at the clinic.
Do you accept medical aid?
Yes, we see both private and medical aid patients. If you choose medical aid, reception will check your details before confirming your appointment (To confirm which schemes, and whether co-payments may apply.)
Your visit
What should I bring?
Bring your ID or passport and, if you use medical aid, your medical aid card. Bring any medication you are currently taking, or a list of it.
Can I get my medication at the clinic?
Usually, yes. Our doctors can dispense medication on site where appropriate. Some prescriptions may need to be filled at an external pharmacy.
What if I am late?
Please arrive on time. If you arrive late we may need to move your appointment to a later time or another day.
General
Is Quanta Clinix an emergency clinic?
No. For a medical emergency call 112 from a cellphone or 10177 for an ambulance, or go to your nearest hospital emergency unit.